PLATEBORN · YOUR DATA CONTROLS
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Deletion guide · Updated 6 November 2026
Close your login account to remove its email address, password verifier, active sessions, synced fitness record and AI response reports. The app requires your current password and a separate account-closure confirmation.
Delete only fitness data if you want to keep your login for billing management or a fresh record. That existing action does not close the login account.
Close your login account and fitness record
- Open Plateborn and sign in to the account you want to close.
- Open Privacy & help → Account & cloud storage → Close login account & delete fitness data. The same control is available after fitness-data deletion.
- Export a backup first if you want one. Review membership. You can manage billing separately, or deliberately select immediate cancellation of verified Plateborn web billing in the closure form.
- Enter your current password, type CLOSE PLATEBORN and select the acknowledgement.
- Submit and wait for confirmation. A successful closure signs out the account and clears this browser’s active and account-scoped fitness copy.
Payment verification matters. Accounts with no linked payment customer can close directly. The optional immediate-web-cancellation checkbox is off by default. If you select it, the server verifies ownership and the configured Plateborn product before expiring its pending checkout and canceling its subscriptions or schedules. Remaining web Plus access ends immediately; the action does not issue a refund, request a final invoice, prorate unused time or settle existing invoices. The server rechecks ended billing before deleting the login. Unknown products, ownership/mode mismatches, incomplete verification or provider errors leave the login open. Some payment changes may have finished if a later step fails; refresh membership before retrying. Apple subscriptions are separate. You can also cancel through billing management first and leave this checkbox off.
Delete only your fitness record
In Account & cloud storage, choose Delete Plateborn account data. Type DELETE PLATEBORN and confirm. This removes the synced fitness record and AI reports and clears this browser’s workouts, meals, body measurements, goals, chat and restore copy. Your login email and password verifier remain. You can still sign in to manage billing or explicitly start fresh; usage and one-use trial allowances do not reset.
What remains after closure
- A pseudonymous deletion marker prevents older requests from recreating the cloud copy.
- Current-month and recent seven-day AI usage metadata remains for budget enforcement. It contains no message, meal or workout content. Older usage outside these windows is removed by account deletion or operator cleanup.
- Minimal account-linked trial, initial-plan, included-feedback and terms markers remain separately. They do not contain your exercise, meal or conversation content.
- Financial references and payment-provider records remain separately as needed for billing administration, accounting and applicable obligations.
- Only digests of still-unexpired, closed sessions remain so another device can recognize closure. They cannot sign in. They expire with the old session and are pruned on subsequent login or closure activity.
- Downloaded backups, other offline-device copies and provider-held records are separate. An offline device cannot be remotely erased. Reconnected closed sessions can clear the corresponding local copy; remove browser storage yourself on any device you will no longer use.
Delete only the cloud or device copy
Delete my cloud adventure leaves device data intact and turns sync off. Removing browser storage removes this device’s copy, without closing the login, deleting a cloud copy or canceling payment. Export any backup you want before using either option.
Sign-in and recovery
When account email delivery is configured, Forgot password? on the login page requests a single-use reset link. Resetting a password signs out all older sessions. While signed in, changing a password with the current password remains available. The account page displays an explicit unavailable message whenever verified email delivery is unavailable; it does not claim that a recovery link was sent.
Contact Support contact pending for ownership-verified help when you cannot sign in or resolve billing. Include the account email and a brief request. Do not send passwords, a full health record, identity documents or payment-card numbers in an initial message.