PLATEBORN · HERE TO HELP
A clearer next step.
Support guide · Updated 6 November 2026
Start with your next workout
- Open My workouts and choose your goal, equipment, experience and available days.
- Review the suggested program and save the version you want to follow.
- Use My program to see the sessions and exercises, or My schedule to open a scheduled workout.
- Check each completed set as you record reps and weight. Your progression charts use actual logged work.
Talk to your coach
Open My trainer, choose a suggested question to edit or write your own, then select Send. Live messages are processed by the AI provider. Training, nutrition and saved-memory context have separate sharing controls. If a connection fails, the composer keeps the message so you can review it before explicitly sending again.
Chat can explain and suggest. Use the app’s explicit controls to save program adjustments or move calendar sessions. A statement in chat is not confirmation that a saved plan changed.
Trial and membership
Open Membership to see server-verified access, current limits and availability. The no-card trial lasts 7 days and includes 100 chat messages and 2 plan rebuilds; initial setup and included feedback are separate. It ends automatically without a charge. Your Free logging tools remain available.
When paid checkout is enabled, you choose a separate recurring subscription. Use Manage subscription to open Stripe’s billing portal and manage cancellation or payment information. If checkout closes or a payment is still processing, refresh your membership status; do not assume the return screen unlocked Plus. Payments are being tested. Test checkout does not make real charges.
Send billing questions to Support contact pending. Include a short description and any non-sensitive error/reference shown by the app. Do not email payment-card numbers or API keys.
Coaching allowance or service unavailable?
Chat messages and small exercise alternatives use your chat allowance. Full program or menu rebuilds have their own allowance. Your first workout and nutrition customizations, brief workout feedback, weekly reviews and daily check-ins are included separately and do not use chat messages. Daily, rate and spending limits also apply. A provider or network problem can temporarily stop AI. Manual logging and already-saved plans are still available on your device. The app does not send queued messages automatically when you reconnect.
Install on your phone and use it offline
On iPhone, open Plateborn in Safari and use Share → Add to Home Screen. On Android, use your browser’s Install app or Add to Home screen option where supported.
In Plateborn, open Privacy & help → Phone & offline options to check whether offline app files are ready. Once ready, saved local records, logging, plans and charts can open offline. AI, billing, account changes, reports and cloud sync need an internet connection. Apply an app update after finishing your workout draft.
Password and email help
Use Forgot password? on the login page to request a single-use link when email delivery is configured. The same request message appears whether or not the address has an account. Password reset signs out all older sessions. If email is not enabled yet, the page says so; use your invitation contact for help. Signed-in users can change a password using the current password, or open Account & cloud storage → Email verification.
Protect your training record
Use Data controls to export a backup. Optional cloud sync keeps a separate copy; conflicting copies need your review. Sign-in, cloud sync and AI context sharing are separate choices. A shared device can retain readable local records. The privacy notice explains the data flows.
Report an AI response
Choose Report AI response beside a message, saved reflection or proposal. Review/edit the selected text, choose a reason and give permission before submitting. Opening the form sends nothing. Successful submission gives a report reference. Reports support product improvement; they are not monitored as an emergency service.
Fitness and medical questions
Trainer characters are fictional AI companions, not human trainers or clinicians. Review suggestions before using them. Plateborn provides general fitness and nutrition support and does not diagnose or treat conditions. Stop a movement that causes pain; contact a qualified healthcare professional about medical concerns and local emergency services for urgent symptoms.
Delete your data or get help signing in
Follow the deletion guide for device, cloud, fitness-data and full login-closure options. Close login account & delete fitness data requires the current password and a separate confirmation. This is different from deleting only the fitness record. Manage billing first, or deliberately select the separate immediate-web-cancellation option in the closure form. That checkbox is off by default; it ends remaining verified web Plus access without an automatic refund or final invoice. Unknown or unverified payment state leaves the login open. If sign-in prevents access, contact Support contact pending with the account email and a short description. Account ownership may need to be verified before data is released or deleted.