PLATEBORN · SERVICE TERMS

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Beta service terms · Updated 5 November 2026

1. Who the beta is for

Plateborn provides workout planning, logging, progression tools, nutrition planning and fictional AI trainer interactions for adults 18 and over. Beta availability may be restricted to invited accounts. Use your own account and accurate information relevant to the plan you request. Do not share credentials or access another person’s record without permission.

2. Fitness and AI guidance

Plateborn offers general fitness and nutrition support. It is not a medical device, a human personal trainer, an emergency service or a substitute for individual professional advice. Trainer characters are fictional AI companions. Their answers, generated plans, estimates, exercise illustrations and form cues can be incomplete or incorrect.

Review any program or adjustment before using it. Choose movements and loads suitable for your current ability, available equipment and circumstances. Stop a movement that causes pain. Consult a qualified healthcare professional about medical concerns, injuries or whether an exercise or nutrition change is appropriate for you. Seek local emergency help for urgent symptoms.

Chat suggestions do not automatically modify a saved program, move a calendar session or log a workout. Use the app’s explicit review and confirmation controls to make supported changes. Results vary; no strength, weight, body-composition or financial outcome is guaranteed.

3. Free tools and the no-card trial

Free tools include manual workout logging and the available program, exercise, meal and progression features. When live coaching is available, Free includes 10 chat messages per calendar month, subject to daily, rate and spending limits.

The trial lasts 7 days from its confirmed start and includes up to 100 chat messages and 2 major plan rebuilds. First workout and nutrition customizations are included once per account. Brief workout feedback, daily check-ins and weekly reviews use separate included allowances and never reduce chat messages. A request that is still pending may reserve allowance until its outcome is known. The app shows the current allowance.

No card is needed for the trial. It ends automatically with no charge and returns the account to Free. Paid access requires a separate checkout. The trial is offered once per account; clearing browser storage or deleting fitness records does not create a new trial.

4. Paid subscriptions

Where checkout is enabled, the displayed monthly Plus offer is $9.99 USD per month, with up to 1000 coach chat messages per calendar month and the limits shown in the app. Final price, currency, applicable tax and renewal terms are shown at checkout before you subscribe. The checkout terms control the specific purchase you approve.

A paid subscription renews until canceled. Use Membership → Manage subscription to open the billing portal, view billing information and cancel. The app shows the verified subscription status and any scheduled end date. A checkout success screen or a browser query parameter alone does not grant paid access.

Payments are being tested. Test checkout does not make real charges. Test subscriptions are for testing and do not establish a live paid membership.

5. Cancellation, refunds and account deletion

Cancellation normally stops the next renewal, with access following the status and end date shown by the billing service. Failed, unpaid or canceled subscriptions may lose paid features. Free logging and your saved record remain available subject to service availability and your data controls.

Contact Support contact pending for a billing error, refund request or difficulty accessing cancellation. Refund eligibility depends on the purchase, applicable law and the circumstances; these terms do not remove mandatory cancellation or refund rights.

Deleting only fitness records, closing the Plateborn login, and canceling payment are separate actions. Login closure requires the current password and an explicit confirmation, and removes the first-party login credentials and associated fitness record. You can manage billing first, or give separate, unchecked-by-default consent in the closure form to cancel strictly verified Plateborn web subscriptions/schedules immediately and expire pending web checkout. Remaining web Plus access then ends immediately. That action does not automatically refund, request a final invoice, prorate unused time or settle existing invoices. Unknown products or unverified payment state leave the login open. Apple subscriptions are managed separately. External identity-provider accounts, Stripe records and downloaded backups are separate. See the deletion guide.

6. Usage limits and availability

Daily, monthly, request-rate and operator spending limits protect availability and costs. A limit or provider outage can pause AI even when some monthly replies remain. The app does not promise unlimited AI access or continuous beta availability. Full program or menu rebuilds have a separate allowance: 8 per month on Plus, and 2 during the trial. Chat messages also cover small exercise alternatives. Initial setup and included workout, weekly and daily feedback are separate. One reflection is available per logged workout, one review per UTC week and one check-in per UTC day, within the separate fair-use limits shown in the app.

The beta may change, contain errors or be interrupted. Offline access requires saved app files and supported browser storage. AI, billing, sign-in and cloud sync require an internet connection. Keep an exported backup of records you want to retain.

7. Your content and appropriate use

You retain your rights in the fitness information and other content you enter. You permit the operator and selected service providers to process it as needed to provide the features you request, according to the privacy notice and your sharing choices.

Do not upload unlawful material, abuse another person, attempt to bypass account or usage controls, scrape private records, interfere with service security or use the coach for harmful activity. The operator may restrict misuse or investigate a security issue while protecting legitimate access and applicable rights.

8. Privacy and feedback

Read the privacy notice before sharing information. Live messages are processed by OpenAI when sent; optional context sharing and cloud sync have separate controls. You can review the text before submitting an AI response report. Feedback may be used to improve the service, without permission to publish your private fitness record or identify you in marketing.

9. Changes and contact

Material changes to pricing or service terms should be communicated before they take effect for an existing subscription, with the choices required by applicable law. Your mandatory consumer rights continue to apply. Contact the operator using the support details above with questions about these terms.